Administration Guide

How to manage per-site notification templates

This guide shows you how to review, edit, and bulk-import the per-site notification templates that govern email and in-app messages emitted by a single Site.

This page covers the per-Site template catalog at Admin Center > Site Settings > Notifications > Notification templates. For instance-level template defaults that seed every newly created Site, see How to configure notification defaults for new Sites. The two are different surfaces with different scopes — edits made here apply only to the current Site.

Prerequisites

  • Administrator role on the target site.
  • For bulk import: a JSON file with the template definitions in the expected format.

Steps

Review the catalog

  1. Open Admin Center > Site Settings > Notifications > Notification templates.

  2. The catalog is grouped into four expandable category cards. Expand each to see its templates:

    • System — user lifecycle (New user email confirmation, Welcome to application, Password reset).
    • Administrative — app-registration lifecycle (App registration expires in 30 days, App registration expires in 7 days, App registration has expired).
    • Standard — discovery events (New SNMP device detected, New computer detected, New SNMP device added to inventory, New computer added to inventory, and others).
    • Conditional — state-based alerts (SNMP device is not active, Computer is not active, Software installed on computer, and others).

  3. Each template row exposes a ⋮ menu with per-template actions (such as edit and duplicate).

Edit a template

  1. From the category card, locate the template you want to edit.
  2. Open the ⋮ menu next to the template and pick the edit action.
  3. Adjust the template fields. Available arguments depend on the underlying event type — for example, discovery-event templates expose device-related arguments, and app-registration templates expose registration-related arguments.
  4. Save.

Important: Edits you make here apply only to the current Site. They do not propagate to other Sites and they do not change the instance-level defaults that seed newly created Sites. To change the defaults for new Sites, see How to configure notification defaults for new Sites.

Bulk-import templates with Import JSON

  1. From the Notification templates page, click Import JSON at the top.

  2. Provide the JSON file with the template definitions.

  3. Confirm the import.

Important: Validate your JSON in a non-production site first. An incorrectly formatted import can shadow built-in templates or produce templates that fail to fire.

Verify

  1. Reload Admin Center > Site Settings > Notifications > Notification templates and confirm the edited or imported templates appear under the expected category card.
  2. Trigger an event the template subscribes to and confirm a corresponding row in Admin Center > Site Settings > Logs > Notifications with a Sent status.
  3. For app-registration templates, confirm that timing is correct: a 30-day-out registration triggers the 30-day template, a 7-day-out registration triggers the 7-day template, and an expired registration triggers the expired template plus a persistent red banner on every page.