Customizing the Self Service Portal

Updated in 2021.1

The Self Service Portal (SSP) is a web interface for your customers and internal company users to the Service Desk, Service Catalog, Knowledge Base and other modules of Alloy Navigator.

INFO: For information on installing and configuring the Self Service Portal, see Installation Guide: Installing and Configuring the Self Service Portal.

When your SSP is installed and configured, you can customize a number of features available to customers:

• Configure Self-Registration for creating SSP customer accounts. For instructions, see Setting Up Self-Registration.

• Manage user authentication for customers without SSP accounts. For instructions, see Setting up LDAP Authentication for SSP.

• Customize the home page’s layout and the look and feel of the whole portal. For instructions, see Customizing the SSP's home page.

• Personalize templates for Self Service Portal notifications. For instructions, see Modifying Templates for Self Service Portal Notifications.

• Authorize pending self-registration requests. For instructions, see Authorizing Pending Registrations.

• Define the Self Service Portal's workflow. For instructions, see Defining Workflow for the Self Service Portal.

• Implement support for direct URLs to tickets and other SSP objects in your e-mail notifications, so that people can access these objects with a single click on a hyperlink. For instructions, see Using Direct Links, Specifying the Self Service Portal URL for Direct Links.

• Perform advanced configuration of the Self Service Portal. For example, you can embed custom JavaScript, change the data views, or add a new language. For instructions, see Advanced SSP Configuration.

• Customize the appearance of Announcements and Knowledge Base Articles in the Self Service Portal using standard cascading style sheet (CSS) rules. For instructions, see Customizing Style Sheets.

NOTE: The Self Service Portal provides access to only certain modules of Alloy Navigator. You specify which modules are available when you configure the Self Service Portal. For details, see Installation Guide: Defining the Self Service Portal's Scope.