Defining the Self Service Portal’s Scope

You can specify which Alloy Navigator modules will be available to customers and internal company users depending on the tasks you want them to perform in the Self Service Portal.

• Service Catalog — grants access to the Service Catalog and enables SSP users to submit requests for products or services available in the Service Catalog and view the status of their Service Requests.

• Incidents — grants access to Service Desk's Incident tickets and enables SSP users to report issues to the Service Desk and view the status of their Incidents.

  NOTE: Incidents appear to SSP users as Tickets.

• Equipment Lending Library — grants access to the Equipment Lending Library and enables SSP users to checkout equipment, i.e. create Equipment Reservations for Equipment Lending Library Items.

  NOTE: Library Items appear to SSP users as Equipment.

• Approvals — grants access to Approval Requests waiting for users’ approval and enables SSP users to approve or reject those requests.

• Knowledge Base — grants access to the Service Desk’s Knowledge Base and enables SSP users to browse and search for Frequently Asked Questions or other Knowledge Base articles that may provide helpful information.

• Announcements — grants access to Announcements created for SSP users.

• Assets — grants access to Computers and Hardware that SSP users own. This module also enables SSP users to quickly report issues with their assets.