Administration Guide

Adding new entries to your localization dictionaries

On-prem only

If your Self Service Portal customers are using different languages when accessing the portal, you need to:

  • Install multiple languages during the configuration of the Self Service Portal
  • Manage the localization dictionaries after making changes to the Workflow items.

Alloy Navigator includes localization dictionaries for all workflow items that are involved in Self Service Portal operations, including Spanish, French, Chinese, and many others.

INFO: For details on installing language packs, see Installation Guide: Installing and Configuring the Self Service Portal.

FOR CLOUD CUSTOMERS: Please note that adding new entries to localization dictionaries is only available for on-premises deployments. Contact our Support Team for assistance with this step.

Let us suppose you added a new column to one of the Incident views. To localize its caption in different languages, follow these steps:

  1. The localization dictionaries for different languages are stored in the localization folder under the Self Service Portal folder:


    The [PhysicalPathToSSP] is the placeholder for the physical path to Self Service Portal files.

    NOTE: For instruction on viewing the physical path of Self Service Portal installation folder, see Physical Path to Self Service Portal Files.

  2. Open the localization dictionary that you want to update with a unicode-aware text editor, e.g. Microsoft Notepad.

    NOTE: For details on localization dictionary structure, see Preparing a Localization Dictionary.

  3. For the column that you want to localize, add the following object to the Terms array:

    "key": "TICKETS.GRID.FieldName",
    "text": "LocalizedName"


    • TICKETS.GRID — the part of the key responsible for the text resources of the Incident views. (Incidents appear in the SSP as Tickets.)
    • FieldName — the name of the new field, as defined in the views_config.xml (all in uppercase recommended).
    • LocalizedName — the localized version of the field name.

  4. Save the localization dictionary.