Administration Guide

Adding new entries to your localization dictionaries

If your SSP customers are using different languages when accessing SSP, you need to:

  • Install multiple languages during the configuration of the Self Service Portal
  • Manage the localization dictionaries after making changes to the Workflow items.

Alloy Navigator includes localization dictionaries for all workflow items that are involved in SSP operations, including Spanish, French, Chinese, and many others.

INFO: For details on installing language packs, see Installation Guide: Installing and Configuring the Self Service Portal.

Let us suppose you added a new column to one of the Incident views. To localize its caption in different languages, follow these steps:

  1. The localization dictionaries for different languages are stored in the localization folder under the Alloy Navigator 8 Self Service Portal folder:

    [PhysicalPathToSSP]\localization\

    The [PhysicalPathToSSP] is the placeholder for the physical path to Self Service Portal files.

    NOTE: For instruction on viewing the physical path of Self Service Portal installation folder, see Physical Path to Self Service Portal Files.

  2. Open the localization dictionary that you want to update with a unicode-aware text editor, e.g. Microsoft Notepad.

    NOTE: For details on localization dictionary structure, see Preparing a Localization Dictionary.

  3. For the column that you want to localize, add the following object to the Terms array:
    {
    "key": "TICKETS.GRID.FieldName",
    "text": "LocalizedName"
    }

    where

    • TICKETS.GRID — the part of the key responsible for the text resources of the Incident views. (Incidents appear in the SSP as Tickets.)

    • FieldName — the name of the new field, as defined in the views_config.xml (all in uppercase recommended).

      • NOTE: Keys in the Terms array relating to object classes other than Incidents, begin with the corresponding OBJECT_CLASS name instead of TICKETS.

    • LocalizedName — the localized version of the field name.
  4. Save the localization dictionary.