Ticket records are listed in the Tickets grid. To access the Tickets grid, select Service Desk > Tickets from the navigation menu.
The top pane of an open Ticket record window displays the number and the summary of the Ticket on the left and its status and priority on the right.
Below the top pane, the following tabs are available:
Custom Data tab (optional)
Child Tickets tab
Related Objects tab
Working with Service Desk Tickets and Change Requests