Online Help | Web App

Related Objects tab

Updated in 2023.1

On the Related Objects tab, you can see the list of all objects related to the open object and manage these relations.

You can view related objects either as an interactive map (Viewing the Related Objects map), or as a grid. From both views you can:

  • Open any related object to view (double-click the related object to open the Preview form) or edit its details (click the Edit button on the Preview form).

  • Create, modify, or delete a relation between this object and another one (for details, see Relating objects).

Additionally, in View as map mode you can perform workflow actions on related objects directly from the relationship map. Clicking More Options (the icon with three vertical dots) next to a related object opens a context menu, presenting you with a range of actions to choose from.

The list of related objects includes:

  • The objects directly related to the main object by using the commands on the Related Objects tab. For these related objects you can perform the following actions:

  • The objects related through other commands, which are displayed at the same time in the Related Asset field on the General tab of the Ticket window . These relations are available on this tab for viewing only. You can change these relations by editing the relevant fields.

    TIP: The Related Assets are available for the Service Desk Tickets only.

  • The objects related to the related objects. The relations are shown as a hierarchical grid tree or as a map (see Viewing the Related Objects map.