Workflow actions typically add standard activity records to the Activity Log when completed. For example, Close Ticket action adds
By default, the Activity Log is displayed in web view, where each row shows the details of an Activity record next to the avatar image for the person who created the record (or, if no person picture is available, the person's initials). The web view offers clickable elements for opening the Activity details or corresponding Person records. This mode is especially useful for viewing Activity records with long comments.
If you want to view the Activity Log as a standard Alloy Navigator Express grid with its customization capabilities, select the As a Grid check box on the Module menu. In grid mode, you can use the pop-up menu for grid customizations.
To copy text from the Activity Log:
On the Activity tab, select text of an Activity record.
Right-click the selected area and press CTRL+C (or choose Copy from the context menu, if available). The selected text is saved to your Clipboard.
To open the Activity details in a separate
On the Activity tab, double-click an Activity record.
When in web view, you can click the Open icon in the upper-right corner of the Activity.The Activity details open in a sliding view form.
TIP: To open the activity text in the full-sized HTML Editor, click the
Maximize iconin the upper-right corner of the HTML Editor toolbar.
NOTE: The information in the Activity Log is refreshed automatically.