Activity tab

Updated in 2021

This tab shows the activity log, a record of all the actions performed on the Ticket or Change Request. This article describes what you can see on the Activity tab and what you can do there.

Workflow actions typically add standard activity records to the activity log when completed. For example, "Close Ticket" action adds Closed. The activity log also records other details, such who performed the action and when. Some actions for Tickets or Change Requests, such as "Log Work", prompt the user to add a comment, and those comments are also recorded to the activity log as activity details. Some actions also prompt the user to specify how much time was spent. That is why Alloy Navigator Express uses the activity log for time-tracking purposes and automatically calculates the total Time Spent and Cumulative Time Spent values.

There are two view modes for the activity log:

• Cards

  In this mode, each record is displayed as a card, showing key details like the record category, date, number, and initiator. If a record was added by a person, their avatar will appear (or their initials if no person image is available). You can expand or collapse records, pin some records to the top, open specific activity details, and view Person records through clickable elements. This view is especially useful for records with long comments.

• Table

  In this mode, you can view the activity log as a standard Alloy Navigator Express grid with its customization capabilities.

To open the activity details in a separate form:

• On the Activity tab, double-click an activity record. When in Cards view, you can click the Open icon in the upper-right corner of the Activity. The activity details open in a sliding view form.

  TIP: To open the activity text in the full-sized HTML Editor, click the Maximize icon in the upper-right corner of the HTML Editor toolbar.

To copy text from the activity log:

1. On the Activity tab, select text of an Activity record.

2. Right-click the selected area and press CTRL+C (or choose Copy from the context menu, if available). The selected text is saved to your Clipboard.

NOTE: The information in the activity log is refreshed automatically.

Related information:

Using the HTML editor

Performing workflow actions