Working with Service Desk Tickets and Change Requests

This section includes the following topics:

• Creating Tickets and Change Requests

• Assigning Tickets and Change Requests to technicians or technician groups

• Notifying requesters and assignees

• Closing and reopening Tickets and Change Requests

• Managing Recurrent Tickets

• Enabling customer satisfaction survey for Tickets

• Viewing the stage transition for a Change Request

• Changing statuses of Tickets or Change Requests