Online Help | Web App

Child Tickets tab

This tab displays the child Tickets of this Ticket. Three data views are available:

  • All Descendants - displays a flat list of all descendants that the Ticket has, i.e. its children and grandchildren. Unlike the Hierarchy Tree view, this view displays only Tickets but not the relationships between them.

  • Children Only - displays only the child Tickets that the Ticket has (immediate children).

  • Hierarchy Tree - displays a hierarchical tree of all descendants that the Ticket has, i.e. its children, grandchildren, great-grandchildren, etc. Unlike the All Descendants view, this view displays the relationships between Tickets.

    NOTE: You cannot move items up or down the tree on the tab.

You can manage child Tickets as follows:

  • To open a child Ticket in a separate window, double-click it in the grid.

  • To create a new child Ticket, perform Create Child Ticket action that is typically available for Tickets. Alternatively, you may click New on the Module menu and if the New menu contains commands for creating child Tickets, select the appropriate command.

  • To delete a child Ticket, click it in the grid and click Delete.