Service Desk Tickets

Alloy Navigator allows you to create and track these classes of Service Desk tickets:

• Incidents

• Service Requests

• Problems

• Change Requests

• Work Orders

The Service Desk section in the Sidebar contains the shortcuts for each class of tickets, approval requests, Change Management Calendar, Knowledge Base, and the All Tickets shortcut that embraces tickets of all classes,

NOTE: You can also manage tickets assigned to you (either directly or through your group membership) and Change Requests waiting for your approval from the My Tickets grid. For details, see Working with your Tickets.