Problem records

Problem records are listed in the Problems grid. To access the Problems grid, select either Service Desk > Problems in the Sidebar, or Go > Problems from the main menu.

The Problems are also available in the All Tickets grid (Service Desk > All Tickets), and the Problems assigned to you either directly or through you group membership are available in the My Tickets grid (My Work > My Tickets).

The top pane of an open problem record window displays the number and the summary of the Problem on the left and the following fields on the right:

Ticket - shows the automatically generated number of the Problem.

Status - displays the status of the Problem. The list of problem statuses is defined by your Alloy Navigator administrator.

Below the top pane, the following tabs are available:

• General tab

• Activity tab

• Work Orders tab

• Related Incidents tab

• Custom Data tab (optional)

• Related Objects tab

• Notes tab

• Attachments tab

• History tab

Related Information for Administrators:

Setting up classification