Incident records

Incident records are listed in the Incidents grid. To access the Incidents grid, select either Service Desk > Incidents in the Sidebar, or Go > Incidents from the main menu.

The Incidents are also available in the All Tickets grid (Service Desk > All Tickets). The Incidents assigned to you either directly or through you group membership are available in the My Tickets grid (My Work > My Tickets).

The top pane of an open incident record window displays the number and the summary of the Incident on the left and the following fields on the right:

Ticket - shows the automatically generated number of the Incident.

Status - displays the status of the Incident. The list of incident statuses is defined by your Alloy Navigator administrator.

Below the top pane, the following tabs are available:

• General tab

• Activity tab

• Resolution tab

• Approvals tab (optional)

• Work Orders tab

• Custom Data tab (optional)

• Related Objects tab

• Notes tab

• Attachments tab

• History tab

Related Information for Administrators:

Setting up classification