Working with Service Catalog items

You create, edit, or delete SC items from the Service Catalog module. To access this module, select either Service Management > Service Catalog in the Sidebar, or Go > Service Catalogfrom the main menu.

• To add a Service Catalog Item:

  1. Click New > Service Catalog Item on the Module menu.

  2. In a separate window, specify the details and click OK.

• To edit a Service Catalog Item:

  1. To open the Item that you want to edit, double-click it. Alternatively, you can use the Module menu or pop-up menu.

  2. In the Service Catalog Item window, change the details as needed and click OK.

• To delete a Service Catalog Item:

  • Select the Item and click the Delete icon on the Module menu. Alternatively, you can use Delete key or pop-up menu.

Using the Module menu you can also categorize SC items. For details, see Categorizing objects, Managing service categories.

Service Catalog Item window

When you open a Service Catalog record, the Service Catalog Item window displays information in the top pane and a number of tabs.

The top pane includes the following fields:

ID - displays the auto-generated number of the Service Catalog Item.

Status - shows the status of the Service Catalog Item.

Below the top pane, the following tabs are available:

• General tab

• Activity tab

• Categories tab

• Request History tab

• Related Objects tab

• Notes tab

• Attachments tab

• History tab

The Module menu of a Service Catalog Item window allows you to perform the following actions:

• Create new Service Catalog Item:

  • Click New > Service Catalog Item, specify its details and click OK.

• Print out Service Catalog Item details:

  • Click Print > Service Catalog Item Details.

• Print out a report for SC items:

  1. Click Print and choose Manage Reports from the pop-up menu.

  2. In a separate window, do one of the following:

  • To browse a report, click New, in a separate window, select a report file and click Open.

  • To view a report, choose a report from the list and click Run Report.

  • To save a report, choose a report from the list, click Organize > Save As, specify the report name and click Save.

  • To replace a report, choose the report from the list and click Rename, in a separate window, specify the file name and click Open.

  • To hide/show a report in Print menu, select the report and click Organize > Hide from Print menu/Show in Print menu.

  • To rename a report, select the report and press F2, in a separate window, specify a new report name and click OK.

  • To delete a report, select the report and click Organize >Delete.

  3. Click Close.

• Refresh the window to reflect the latest changes:

  • Click Actions > Refresh.

• View all SC Item's dependencies:

  • Click Actions > Show Dependencies.

• Create a Service Request for an Item:

  • On the Actions pane, click SubmitRequest, specify its details (for details, see Service Request records) and click OK.

Related Information for Administrators:

Submitting Service Requests

Classification

Working with user-defined fields

Configuring object relationship