The Service Catalog items are organized by applying them to various service categories. Each SC Item can be related to an unlimited number of categories (for details, see Categorizing objects). You can use service categories to find appropriate items when you browse the Service Catalog.
The service categories are organized in the hierarchial tree. When building the categories tree, you can add new categories and add new subcategories within existing categories as well as modify and delete the categories. The categories tree always includes system "All Items" and "Uncategorized" nodes; "All Items" includes all existing SC items, "Uncategorized" includes items that are not assigned to any category. The "All Items" category and "Uncategorized" category cannot be changed in any way.
Each service category can be either internal or public. Self Service Portal (SSP) customers can see only public categories, the internal ones are invisible for them.
By default, a new service category is internal. You can make the category visible for Self Service Portal customers by marking it as public.
You can perform the following operations with service categories: