Service Desk Tickets

Alloy Navigator allows you to create and track five classes of Service Desk Tickets:

• Incidents

• Service Requests

• Problems

• Change Requests

• Work Orders

Each of them is a record in the database that describes one particular Service Desk issue, as defined by your system administrator.

The Service Desk section in the Sidebar contains the shortcuts for each class of Service Desk Tickets (Incidents, Service Requests, Problems, Change Requests, Work Orders) as well as the All Tickets shortcut that embraces the Tickets of all classes.

NOTE: You can also manage tickets assigned to you (either directly or through your group membership) and Change Requests waiting for your approval from the My Tickets grid. For details, see Working with your Tickets.