Problem records

Problem records are listed in the Problems grid. To access the Problems grid, select Service Desk > Problems from the navigation menu.

The Problems are also available in the All Tickets grid (Service Desk > All Tickets), and the Problems assigned to you either directly or through you group membership are available in the My Tickets grid (Service Desk > My Tickets).

The top pane of an open problem record window displays the number and the summary of the Problem on the left and its status and priority on the right.

Below the top pane, the following tabs are available:

• General tab

• Activity tab

• Work Orders tab

• Related Incidents tab

• Custom Data tab (optional)

• Related Objects tab

• Notes tab

• Attachments tab

• History tab