Online Help | Web App
Problem records are listed in the Problems grid. To access the Problems grid, select Service Desk > Problems from the
The Problems are also available in the All Tickets grid (Service Desk > All Tickets), and the Problems assigned to you either directly or through you group membership are available in the My Tickets grid (Service Desk > My Tickets).
The top pane of an open problem record window displays the number and the summary of the Problem on the left and
Below the top pane, the following tabs are available: