Incident records

Incident records are listed in the Incidents grid. To access the Incidents grid, select Service Desk > Incidents from the navigation menu.

The Incidents are also available in the All Tickets grid (Service Desk > All Tickets). The Incidents assigned to you either directly or through you group membership are available in the My Tickets grid (Service Desk > My Tickets).

The top pane of an open incident record window displays the number and the summary of the Incident on the left and its status and priority on the right.

Below the top pane, the following tabs are available:

• General tab

• Activity tab

• Resolution tab

• Approvals tab (optional)

• Work Orders tab

• Custom Data tab (optional)

• Related Objects tab

• Notes tab

• Attachments tab

• History tab