Change Request records

Change request records are listed in the Change Requests grid. To access the Change Requests grid, select Service Desk > Change Requests from the navigation menu.

The Change Requests are also available in the All Tickets grid (Service Desk > All Tickets), and the Change Requests assigned to you either directly or through you group membership are available in the My Tickets grid ( Service Desk > My Tickets).

The top pane of an open change request record window displays the number and the summary of the Change Request on the left and its status and priority on the right.

Below the top pane, the following tabs are available:

• General tab

• Activity tab

• Approvals tab (optional)

• Custom Data tab (optional)

• Work Orders tab

• Related Objects tab

• Notes tab

• Attachments tab

• History tab