Online Help | Web App

History tab

This tab shows a read-only summary of all changes introduced in the object record.

The History grid has the following columns:

Change Date - displays the time when the change was saved to the database.

Changed by - displays the name of the user who introduced the change (as it's shown in the Full Name field of the person record) or the Service Name, if the change was made non-interactively.

Action - shows the kind of change introduced.

Attribute - shows the field whose value was changed or the name of the workflow action performed.

Old Value - shows the value before changing.

New Value - shows the value after changing.

WF Item # - if the change was triggered by a workflow item, shows the number of this item. Otherwise, the field is blank.

WF Action # - if the workflow item that made the change was triggered by another workflow item, shows the number of the initial workflow item. Otherwise, displays the same as WF Item #

To view the details of a history item, you can open it by double-clicking. The history item will be shown in the History window.

The information in the History grid is refreshed automatically.

NOTE: Changes of auto-calculated values such as the Time Spent and Cumulative Time Spent are not stored in the history log.