Online Help | Web App

Related Objects tab

Updated in 8.4

On the Related Objects tab, you can see the list of all objects related to the open object and manage these relations.

You can view related objects as an interactive map (Viewing the Related Objects map), or as a grid. From both views you can:

  • Open any related object to view (double-click the related object to open the Preview form) or edit its details (click the Edit button on the Preview form).

  • Create (modify, or delete) a relation between this object and another one (for details, see Relating objects).

TIP: To filter the list of related objects by TicketsClosed (includes Change Requests, Incidents, Problems, Work Orders and Service Requests ) , or by CIsClosed (includes Computers, Hardware, Networks, Documents, Configurations, and Software Licenses) , use the drop-down list in the upper-left corner of the tab bar. To view all related object, select ALL.

The list of related objects includes:

  • The objects directly related to the main object by using the commands on the Related Objects tab. For these related objects you can perform the following actions:

  • The objects related by using other commands and shown at the same time in the Related CI, Related Problem, Change Request, and Associated CI fields (if applicable) on the General tab or on the Related Incidents tab of a Problem. These relations are available on this tab for viewing only. You can change these relations by editing the relevant fields.

  • The objects related to the related objects. The relations are shown as a hierarchical grid tree or as a map (see Viewing the Related Objects map.

    TIP: You can display the related objects of Incidents using one of the predefined views: All, –°Is Tickets, Impact Analysis.