Installation Guide

Alloy Navigator Cloud (SaaS)

Updated in 2023.2

Alloy Navigator cloud service is best for small, medium, and large companies of all industries looking for an all-encompassing solution accompanied by a powerful process automation system, third-party integration, and a flexible API.

Our SaaS solution can dynamically scale to meet the needs of your business. We supply all the hardware and software necessary: data storage and backup solutions, web-based email services, database processing, managed technical support services, and more.

INFO: You can obtain additional information through the Alloy Support Portal.

Administrative tools and downloadable packages

In addition to links to your Alloy Navigator Enterprise web apps in the cloud, you receive downloadable links to these tools and components:

Component File Name
Alloy Administrative Tools installation package AlloyAdminTools-23.2.x.exe
Alloy Audit Agent installation package AlloyAuditAgent.msi
Alloy Snapshot Viewer installation package AuditViewer-23.2.x.msi
Alloy Discovery installation package AlloyDiscoverySetup-23.2.x.exe
Database Access Keys

AlloyNavigatorKey.zip and AlloyDiscoveryKey.zip

Alloy Administrative Tools

The Alloy Administrative Tools installation package (AlloyAdminTools23.2.x.exe) includes these administrative apps and tools:

Component Description Documentation File and Location

Settings App

The Settings App is the administrative desktop app that enables you to perform administrative tasks, such as customizing business logic, creating and maintaining user accounts, configuring the email and Active Directory integration, accessing logs, etc.

Compared with web-based Admin Center, which gives access all the main administrative tasks, this desktop app provides access to additional administrative tasks available in Alloy Navigator.

Help: Settings App

\Bin\AlloyNavigatorMngr.exe

Import tool

The Import tool that enables you to import data from external files and third-party database applications, such as CRM, HR, and network inventory systems, directly into Alloy Navigator cloud.

Help: Import \Bin\ImportWizard.exe

Active Directory Import tool
(Import Contacts)

The Active Directory Import tool that imports user data from the on-prem Active Directory or other directory services into your cloud-based Alloy Navigator in accordance with Active Directory Synchronization jobs that you create in the Settings App.

Help: Active Directory Import \Bin\ImportContacts.exe
Scheduled Task Agent The Scheduled Task Agent runs workflow Scheduled Tasks in your local environment, without the need to grant Alloy cloud applications access to your local resources that some Scheduled Tasks may need to access. Help: Scheduled Task Agent \Bin\ScheduledTask.exe
Alloy Audit Agent

The Audit Agent installation package (AlloyAuditAgent.msi) includes a preconfigured, ready-to-use audit agent for Windows computers. Once you install the agent on the computers you want audited, it will regularly run the audit and automatically deliver audit results to your cloud-based Alloy Discovery and Alloy Navigator.

Alloy Audit Snapshot Viewer

The alloy Audit Snapshot Viewer package (AuditViewer-23.2.x.msi) installs the Audit Snapshot Viewer, a tool for viewing audit snapshots directly, outside of Alloy products. During the installation, keep the Associate .adt files with Alloy Audit Snapshot Viewer checkbox selected. For details on using the viewer, see Help: Audit Snapshot Viewer.

Alloy Discovery

The Alloy Discovery installation package (AlloyDiscoverySetup-23.2.x.exe) allows you to install Alloy Discovery on-premises. You can use on-prem Alloy Discovery for internal audits and sync data with your Alloy Navigator in the cloud.

Database Access Keys

Before you log in to Alloy Navigator Settings or Alloy Discovery for the first time, you need to import the Database Access Key to your local computer. Typically, the keys are delivered as zipped .reg files (AlloyNavigatorKey.zip and AlloyDiscoveryKey.zip).

For instructions on how to import your key, see Importing the Database Access Key.

Comparison of cloud and on-premises features

In comparison with our on-premises solution, the on-prem and cloud-based solutions have the following differences.

Feature Configuration Details

Automated notifications

Once a minute or less frequently

Settings App Help: Customizing global notification settings

Sync with the Active Directory or other directory services

Every 4 hours or less frequently

Settings App Help: Integration with Active Directory and other directory services

Incoming mail processing

Every 5 minutes or less frequently

Settings App Help: E-mail processing

Recurring tickets

Every 15 minutes or less frequently

Web App Help: Managing Recurrent Tickets

Workflow Log

Failed executions only; the retention period is 7 days

Settings App Help: Workflow Log

Log retention policy

30 days

Settings App Help: Configuring log settings

Scheduled reports

Once a day or less frequently

Settings App Help: Scheduling reports

Attachment size limit

25 MB

Settings App Help: Attachments

Auto-checking for new audit snapshots in Alloy Discovery

Every 15 minutes or less frequently

Alloy Discovery Help: Configuring FTP Audit Sources

A few of on-prem features, which are not available in the cloud-based hosted solution:

  • Archiving of older Service Desk tickets
  • Force-sending outgoing notifications from the queue
  • The ability to redeploy the online documentation