Alloy Navigator Cloud (SaaS)
Introduced in 8.7
Updated in 2022.2
Alloy Navigator cloud service is best for small, medium, and large companies of all industries looking for an all-encompassing solution accompanied by a powerful process automation system, third-party integration, and a flexible API.
Our SaaS solution can dynamically scale to meet the needs of your business. We supply all the hardware and software necessary: data storage and backup solutions, web-based email services, database processing, managed technical support services, and more.
INFO: You can obtain additional information through the Alloy Support Portal.
Administrative tools and downloadable packages
In addition to links to your Alloy Navigator Enterprise web apps in the cloud, you receive downloadable links to these tools and components:
| Component | File Name |
|---|---|
| Alloy Administrative Tools installation package | AlloyAdminTools22.2.x.exe
|
| Audit agent installation package | AlloyAuditAgent.msi
|
| Alloy Discovery installation package | AlloyDiscoverySetup22.2.x.exe
|
| Database Access Key |
|
Alloy Administrative Tools
The Alloy Administrative Tools installation package (AlloyAdminTools22.2.x.exe) includes these administrative apps and tools:
| Component | Description | Documentation | File and Location |
|---|---|---|---|
|
Settings App |
The administrative desktop app that enables you to perform administrative tasks, such as customizing business logic, creating and maintaining user accounts, configuring the email and Active Directory integration, accessing logs, etc. Compared with web-based Admin Center, which gives access only to core administrative tasks, this desktop app provides access to all administrative tasks available in Alloy Navigator. |
\Bin\AlloyNavigatorMngr.exe
|
|
|
Import tool |
The tool that enables you to import data from external files and third-party database applications, such as CRM, HR, and network inventory systems, directly into Alloy Navigator cloud. |
Help: Import | \Bin\ImportWizard.exe
|
|
Active Directory Import tool
|
The tool that imports user data from the on-prem Active Directory or other directory services into your cloud-based Alloy Navigator in accordance with Active Directory Synchronization jobs that you create in the Settings App. |
Help: Active Directory Import | \Bin\ImportContacts.exe
|
Audit agent
The audit agent installation package (AlloyAuditAgent.msi) includes a preconfigured, ready-to-use audit agent for Windows computers. Once you install the agent on the computers you want audited, it will regularly run the audit and automatically deliver audit results to your cloud-based
Alloy Discovery
The Alloy Discovery installation package (AlloyDiscoverySetup22.2.x.exe) allows you to install Alloy Discovery on-premises. You can use on-prem Alloy Discovery for internal audits and sync data with your Alloy Navigator in the cloud.
Database Access Keys
Before you log in to Alloy Navigator Settings AlloyNavigatorKey.zipAlloyDiscoveryKey.zip
For instructions on how to import your key, see Importing the Database Access Key.
Comparison of cloud and on-premises features
In comparison with our on-premises solution, the on-prem and cloud-based solutions have the following differences.
| Feature | Configuration | Details |
|---|---|---|
|
Automated notifications |
Once a minute or less frequently |
The minimum interval for checking the notification queue is 60 seconds. Attempts to set a shorter interval are discarded. For details, see Settings App Help: Customizing global notification settings. |
|
Sync with the Active Directory or other directory services |
Every 4 hours or less frequently |
The minimum interval for Active Directory Synchronization is four hours. Attempts to set up a more frequent schedule for Active Directory synchronization jobs are discarded. For details, see Settings App Help: Integration with Active Directory and other directory services. |
|
Incoming mail processing |
Every 5 minutes or less frequently |
The minimum interval for checking incoming mail is five minutes. Attempts to set up a more frequent schedule for Mail Connector jobs are discarded. For details, see Settings App Help: E-mail processing. |
|
Recurring tickets |
Every 15 minutes or less frequently |
The minimum interval for recurring tickets is fifteen minutes. Attempts to set up a more frequent schedule for Recurrent Ticket jobs are discarded. For details, see Web App Help: Managing Recurrent Tickets. |
|
Workflow Log |
Only failed executions |
The Workflow Log can record only failed executions. The retention period is 7 days and cannot be changed. For details, see Settings App Help: Workflow Log. |
|
Log retention policy |
30 days |
The retention period for log entries is 30 days and cannot be changed. Log entries older than 30 days are purged automatically. For details, see Settings App Help: Configuring log settings. |
|
Scheduled reports |
Once a day or less frequently |
The minimum interval for recurring tickets is twenty-four hours. Attempts to set up a more frequent schedule for Scheduled Report jobs are discarded. For details, see Settings App Help: Scheduling reports. |
|
Archiving |
Not supported |
The ability to archive old Service Desk tickets is disabled. For details, see Settings App Help: Archiving unused Service Desk data. |
|
Attachment size limit |
25 MB |
Attachments larger than 25 MB are not allowed. For details, see Settings App Help: Attachments. |
|
Auto-checking for new audit snapshots in Alloy Discovery |
Every 15 minutes or less frequently |
The minimum interval for auto-checking audit sources for new audit snapshots is fifteen minutes. Attempts to set up a more frequent schedule in Alloy Discovery are discarded. For details, see Alloy Discovery Help: Configuring FTP Audit Sources. |
|
Automatic upgrade of Desktop App installations |
Not supported |
The Automatic Upgrade feature is disabled. Alloy hosted solution does not include the Desktop App, so there is no need to upgrade it. For details, see Settings App Help: Enabling Automatic Upgrade. |
|
The ability to redeploy the online documentation |
Not supported |
The ability to change the URL for online Alloy Software Product Documentation is disabled. For details, see Settings App Help: Customizing documentation settings. |