Online Help | Desktop App

Setting system performance

The General > System Performance section allows you to view the status of the full-text search functionality, define the maximum file size users can attach to Alloy Navigator objects, and configure how unavailable workflow actions are displayed in the user interface.

Full-Text Search

Full-text search is always enabled in Alloy Navigator, provided that your Microsoft SQL Server installation includes the Full-Text Search component. This feature allows Alloy Navigator to perform high-speed and linguistically intelligent searches across supported text fields, delivering faster and more relevant search results.

INFO: For details on the full-text search functionality, see Microsoft documentation, for example, Full-Text Search.

ClosedClick here to view the list of Alloy Navigator objects and text fields where the full-text search functionality is used.

  • Activities: Details (the text of the Activity displayed on the Activity tab and in the Details section of the Activity window)

  • Change Requests: Description, Summary, Notes

  • History: Old Value

  • Incidents:Description, Summary, Notes, Resolution

  • KB Articles:Title, Content (the text version of the KB Article displayed on the Article Content tab), Notes

  • Problems: Description, Summary, Notes

  • Service Requests:Description, Summary, Notes

  • Work Orders:Description, Summary, Notes

NOTE: The current version of Alloy Navigator does not use the full-text search functionality for any other text fields, including user-defined fields (UDFs). For details on UDFs, see Working with user-defined fields.

If your Microsoft SQL Server installation does not include the Full-Text Search component, the feature will be unavailable, and a corresponding warning will be displayed.

Related Information:

Web App: Using the Search tool

Desktop App: Using the Advanced Find Tool

Working with Attachments

Attachments

Under Attachments, you can put a limit on the size of attachments. Attachments are stored in the database, and large files attached to Alloy Navigator objects may significantly increase the database size and slow down Alloy Navigator. Alloy Navigator applies this limit to all attachments no matter whether their parent objects were created interactively or not. Specifically, when the Mail Connector encounters an incoming e-mail message with a large attachment, it will not attach that large file to the Alloy Navigator object but add a text file explaining that the message attachment has not been loaded due to exceeding the limit.

FOR CLOUD CUSTOMERS: Attachment size in our cloud (SaaS) instances is limited to 25 MB, and this limit cannot be increased. For details, see Installation Guide: Alloy Navigator Cloud (SaaS).

To limit the size of attachments:

  1. Select the Limit attachment size check box and specify the limit in MB.

  2. Click Save on the Standard toolbar.

To remove the size limitation:

  1. Clear the Limit attachment size check box.

  2. Click Save on the Standard toolbar.

Related Information:

Processing incoming e-mail

Managing Mail Connector jobs

Workflow Action Bar

The availability of workflow Step Actions is controlled by the user's security roles, the object’s type, and the object's status. In addition, some Steps may have additional criteria that control when the Step is available.

NOTE: You manage the availability of a Step on the Condition tab of the Step [ID] window. For details, see Configuring Steps.

Depending on the type of the object and effective permissions of the current user, some of the Steps are unavailable, and Alloy Navigator does not display commands for those Steps to the user. At the same time, some of available Steps may be disabled due to the status of the current object and/or the additional criteria.

Under Workflow action bar, you can specify whether to display dimmed commands for disabled Step Actions in the Actions menu and the Action Bar or hide those commands from users.

NOTE: The Workflow action bar option does not affect the visibility of Step Actions controlled by the user's security roles or the object's type.

To hide unavailable Step Actions from users:

  1. Click Hide unavailable Actions.

  2. Click Save on the Standard toolbar.

To display unavailable Step Actions as disabled (dimmed):

  1. Click Dim out unavailable Actions.

  2. Click Save on the Standard toolbar.

For your changes to take effect, you and other users must restart the Desktop App and start a new Web App session.

Related Information:

Workflow management: Interactive Actions

Configuring Steps