Introduced in 2023.1
The E-mail Processing section allows you to configure Alloy Navigator Express to convert incoming e-mail messages into Service Desk Tickets.
The E-mail Processing section includes the following subsections:
Mail Connector: For details, see Configuring Mail Connector settings and Managing Mail Connector jobs
Ticket Template: For details, see Customizing Ticket Template for Mail Connector and Updating Tickets with data from incoming messages
Logs: For details, see Incoming Mail Log