E-mail Processing

Introduced in 2023.1

The E-mail Processing section allows you to configure Alloy Navigator Express to convert incoming e-mail messages into Service Desk Tickets.

The E-mail Processing section includes the following subsections:

• Mail Connector: For details, see Configuring Mail Connector settings and Managing Mail Connector jobs

• Ticket Template: For details, see Customizing Ticket Template for Mail Connector and Updating Tickets with data from incoming messages

• Logs: For details, see Incoming Mail Log