Managing SSP Customer accounts

Introduced in 2022.1

SSP Customer accounts are user accounts created for users who access Alloy Navigator Express’s Service Desk through the Self Service Portal (SSP customers). You do not have to create SSP Customer accounts manually. Depending on the authentication type used in your Self Service Portal, you can employ either auto-creation of SSP Customer accounts by Active Directory Synchronization (in case of Windows authentication) or enable self-registration of new SSP users (in case of Standard authentication).

NOTE: When all of your domain users can use the Self Service Portal, you may want to avoid duplicating user accounts in Alloy Navigator Express. With LDAP Authentication enabled for the Self Service Portal you do not need to create SSP customer accounts for domain users.

IMPORTANT: SSP Customer accounts do not count against your Alloy Navigator Express license, and so you can create an unlimited number of them.

As all other types of Alloy Navigator Express accounts, SSP Customer accounts are managed from the Accounts and Roles > Accounts section. Operations available for management of SSP Customer accounts are the following:

• Creating SSP Customer accounts

• Disabling or enabling user accounts

• Converting Alloy Navigator Express accounts

• Modifying login

• Changing password

• Changing user access level

• Authorizing pending SSP registrations

• Removing Alloy Navigator Express accounts

Related Information:

Types of Alloy Navigator Express accounts

Authentication types

Managing User Authentication

Managing user sessions

Managing Alloy Navigator Express accounts

Integration with Active Directory

Configuring self-registration

Authorizing pending SSP registrations