Introducing the Mobile App

Updated in 2.2

Alloy Navigator Express is a mobile application which provides access to Alloy Navigator Expressā„¢ ITSM software. The latest version of the Alloy Navigator Express mobile app is 2.2.

In the Mobile App, you can:

  • Keep critical information up-to-date.
  • View tasks and requests assigned to you and your team.
  • Trigger approval process.
  • Stay updated with announcements of important events.
  • Log new requests and issues for walk-up situations.
  • Communicate with customers and colleagues on the go.
  • Resolve user requests from your mobile phone or tablet.
  • Leverage powerful grid views and searching features to get the information you need.

IMPORTANT: Before you begin to work with the Mobile App, your administrator must install the API module and configure it for Access Token user authentication. For information on installing and configuring the API, see Installation Guide: Installing and Configuring the API Module. For additional customization tasks, see Administration Guide: Customizing the Mobile App.

NOTE: Started with Alloy Navigator Express version 8.7, the Mobile App no longer needs the Mobile App Service as a backend. However, you can continue using Mobile App Service until you are ready to switch to the native APIĀ integration. For details, see Installation Guide: Switch the Mobile App to the Native API Integration.

INFO: For the list of supported clients, see Installation Guide: Mobile Clients.