Mobile client requirements
Cloud and on-premises
Updated in 2026
Alloy Navigator Express comes with three native mobile applications: Alloy Navigator and Alloy Inventory Scanner for IT specialists and managers, and Alloy Self-Service for end users. This page describes the requirements for all Alloy mobile apps.
Prerequisites
Alloy mobile apps connect to Alloy Navigator Express through the native API integration. Depending on your deployment, additional setup may be required.
| Deployment | Requirements |
|---|---|
|
Cloud |
No additional setup is required. The API module is included and preconfigured as part of your cloud environment. |
| On-premises |
Install and configure the API module for Access Token authentication. For details, see Installing and Configuring the API Module. |
Alloy Navigator
Current app version: 2.4
Designed for technicians and IT managers, Alloy Navigator provides mobile access to all ITSM and ITAM operations. Technicians can manage tickets, changes, and IT assets, and access announcements and knowledge base articles on the go.
The Alloy Navigator mobile app is available for iOS and Android devices.
| OS version | |
|---|---|
| Alloy Navigator for iOS | iOS 13.0 or later |
| Alloy Navigator for Android | Android 7.0 or later |
INFO: For instructions on using the Mobile App, see Mobile App User's Guide.
Alloy Inventory Scanner
Current app version: 2.0
Alloy Inventory Scanner provides mobile asset tracking and physical inventory capabilities for Alloy Navigator Express. Technicians can scan asset barcodes or QR codes, view asset details, and confirm asset locations on the spot, even when working offline.
The Alloy Inventory Scanner mobile app is available for iOS and Android devices.
| OS version | |
|---|---|
| Alloy Inventory Scanner for iOS | iOS 12 or later |
| Alloy Inventory Scanner for Android | Android 5.0 or later |
INFO: For instructions on using Alloy Inventory Scanner, see How-to: How to inventory IT assets using barcodes or QR codes.
Alloy Self-Service
Introduced in 2022.1
Current app version: 1.1
Alloy Self-Service provides end users with mobile access to the Alloy Navigator Express's Self-Service Portal. Users can find answers in the knowledge base, report issues, request services, track request status, and stay informed about announcements and approvals from their mobile device.
The Alloy Self-Service mobile app is available for iOS and Android devices.
| OS version | |
|---|---|
| Alloy Self-Service for iOS | iOS 13.0 or later |
| Alloy Self-Service for Android | Android 6.0 or later |
INFO: For instructions on using Alloy Self-Service, see How-to: How to use Alloy Self-Service mobile app.