Working with Service Catalog items

You create, edit, or delete SC items from the Service Catalog module. To access this module, select Service Management > Service Catalog from the navigation menu.

• To add a Service Catalog Item:

  1. Click New > Service Catalog Item on the Module menu.

  2. In a separate window, specify the details and click SUBMIT.

• To edit a Service Catalog Item:

  1. To open the Item that you want to edit, double-click it. Alternatively, you can use the pop-up menu.

  2. In the Service Catalog Item window, change the details as needed and save it.

• To delete a Service Catalog Item:

  • Select the Item and click Actions > Delete on the Module menu.

Service Catalog Item window

When you open a Service Catalog record, the Service Catalog Item window displays information in the top pane and a number of tabs.

The top pane displays the name, the number, and the status of the Service Catalog Item.

Below the top pane, the following tabs are available:

• General tab

• Activity tab

• Categories tab

• Request History tab

• Related Objects tab

• Notes tab

• Attachments tab

• History tab

The Module menu of a Service Catalog Item window allows you to perform the following actions:

• Create new Service Catalog Item:

  • Click New > Service Catalog Item, specify its details and click SUBMIT.

• Print out Service Catalog Item details:

  • Click Print > Service Catalog Item Details.

• View all SC Item's dependencies:

  • Click Actions > Show Dependencies.

• Create a Service Request for an Item:

  • On the Actions pane, click SubmitRequest, specify its details (for details, see Service Request records) and click SUBMIT.