Creating Tickets

Service Desk Tickets can be created in many different ways:

You can submit Tickets in the Desktop App using the usual methods for creating objects (for details, see Adding records).
You can create Tickets in the Web App.
If your organization uses the Self Service Portal, SSP customers can submit Incidents from the Self Service Portal.
Your Alloy Navigator administrator can configure the Mail Connector tool to automatically convert e-mail messages into Tickets.
You can also configure Alloy Navigator to automatically create Tickets according to a schedule (for details, see Managing Recurrent Tickets).