Creating Tickets

Service Desk tickets in Alloy Navigator can be created in many different ways. This page provides an overview of how to create (or "submit") tickets using different methods.

• You can create tickets in the Web App.

• You can create tickets for walk-up situations using the Alloy Navigator mobile app.

• You can submit tickets in the Desktop App (being deprecated) using the usual methods for creating objects (for details, see Adding records).

• You can configure Alloy Navigator to automatically create "recurrent" tickets according to a schedule (for details, see Managing Recurrent Tickets).

• The workflow engine can automatically create tickets when certain events occur.

• If your organization uses the Self Service Portal (SSP), SSP customers can submit Incidents via the Self Service Portal, using the web application or through the Alloy Self-Service mobile app.

• Your Alloy Navigator administrator can configure the Mail Connector tool to automatically convert incoming email messages into tickets.

Related information for Administrators:

Self Service Portal

Configuring processing rules

Workflow management