Self Service Portal
The Self Service Portal (SSP) is a web interface for your customers and internal company users to the Service Desk,
In the Self Service Portal section of the Sidebar, you configure how end-users work with Alloy Navigator through the SSP. These end-users are referred to as Self Service Portal customers (SSP customers).
The Self Service Portal section includes the following subsections:
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Self-Registration - for details, see Configuring self-registration and Authorizing pending SSP registrations
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Workflow - for details, see Specifying workflow for the Self Service Portal
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E-mail Templates - for details, see Modifying templates for SSP notifications
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LDAP Authentication - for details, see Setting up LDAP Authentication for the SSP