Working with Configuration Items

According to ITIL® Version 3 Glossary, a Configuration Item (CI) is any component that needs to be managed in order to deliver an IT Service. This section explains how to work with Computer, Hardware, Document, and Configuration records.

This section includes the following topics:

• Adding Configuration Items

• Marking Configuration Items as retired

• Assigning IP addresses to Computers and Hardware

• Associating Virtual Machines with Host Machines

• Auto-creating Computers from the audit data

• Auto-creating Hardware records from the audit data

• Viewing Computer audit data

• Using Integrations

• Merging Computer records

• Merging Hardware records