Merging Computer records

As different users or services create Computer records or the new records are imported from Alloy Discovery, a computer may be represented in the system with more than one record. In this case, you can start the Merge Computers wizard from the duplicate record that you want to merge into the target record that you want to keep. The duplicate (source) record will be then deleted.

The wizard will give you a choice how to overwrite the data in the target record with the data from the source record. Although, these associated objects will be always added from the source record to the target one:

• IP addresses (for details, see);
• Discovered software and allocated licenses (for details, see Software tab);
• Related objects (for details, see Related Objects tab);
• Ticket (for details, see Ticket History tab);
• Attachments and links (for details, see Attachments tab);

To merge two Computer records into one:

1. Open the duplicate (source) Computer record.

   IMPORTANT: Make sure not to start the Merge Computers wizard from the target record that you want to keep. You will select that target record later.

2. On the Module menu, click Merge with. The Merge Computers wizard starts.

3. Select the target Computer from the Target Computer drop-down list, then Next.

4. From the Overwrite Mode drop-down list, choose how you want to insert the source data into the target record:

   • Overwrite only blank values in the target record - only blank fields of the target record will be filled out with the values from the source record.

   • Do not overwrite any values in the target record - no field values in the target record will be changed.

   • Overwrite all values in the target record - all fields of the target record will be filled out with the values from the source record.

   • Overwrite only non-blank values in the target record - only non-blank fields of the target record will be filled out with the values of the source record.

5. Click Next.

6. Review the merge settings and click Start.

7. Once the merge is complete, leave the View the details of the target Computer now check box selected if you want to open the target record details now, or clear it. Then click Finish to close the wizard.

Related Information:

Showing Dependencies

Performing workflow actions