Online Help | Desktop App


On-prem only

Specify the Alloy Navigator Express modules and tasks that will be available for Self Service Portal (SSP) users:

  • Tickets - grants access to Service Desk's tickets and enables SSP users to report issues to the Service Desk and view the status of their Tickets.

  • Equipment Lending Library - grants access to the Library and enables SSP users to request equipment for loan or event, i.e. create Reservations for Library Items. Library Items from Equipment Lending Library appear to SSP users as Equipment.

  • Approvals - grants access to Approval Requests waiting for users' approval and enables SSP users to approve or reject those requests.

  • Knowledge Base - grants access to the Service Desk's Knowledge Base and enables SSP users to browse and search for Frequently Asked Questions or other Knowledge Base articles that may provide helpful information.

  • Announcements - enables SSP users to receive Announcements.

  • Assets - grants access to Computers and Inventory Items that SSP users own, and enables them to report issues with their computers or other hardware assets.

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