Service Desk Tickets and Change Requests

The Service Desk component allows you to track Service Desk Tickets and Change Requests, which describe Service Desk tasks, requests, or issues.

You can create and monitor Ticket and Change Request records using the Alloy Navigator Express Desktop App. In addition, Tickets can be submitted in the Self Service Portal and created from Service Desk requests sent by e-mail.

The Service Desk section in the Sidebar contains the shortcuts for both Tickets and Change Requests. You can also use the Go > Object Class menu to access these records.

This section includes the following sub-sections:

• Ticket records

• Change Request records

• Working with Service Desk Ticket and Change Requests.