Typically, when you perform actions on Tickets or Change Requests, Alloy Navigator Express updates current statuses so you can monitor object lifecycle stages.
You can also change a status of an open Ticket or Change Request manually by performing the Change Status workflow action.
INFO: For details on closing or reopening Tickets and Change Requests, see Closing and reopening Tickets and Change Requests.
NOTE: You can track the Change Requests' progress with the graphical progress indicator. For details, see Viewing the progress of Service Desk Tickets and Purchase Orders.