Online Help | Web App

Viewing the progress of Service Desk Tickets and Purchase Orders

Introduced in 8.3

The progress indicator at the top of TicketsClosed(Change Requests, Incidents, Problems, Service Requests, Work Orders) and Purchase Orders shows the lifecycle stages and outlines the stage where the object is currently at

For example, the lifecycle of Change Requests typically consists of six stages: Submission, Approval, Planning, Implementation, Review, and, finally, Closure. Each stage is mapped to a set of object statuses. For example, the Draft status corresponds to the Submission stage.

As a draft Change Request is sent for approval, it will move from the Submission stage to the Approval stage.

Each stage is mapped to a set of object statuses.

NOTE: The lifecycle stages, their mapping, and consequence are configured by your Alloy Navigator Express administrator.