Online Help | Desktop App

Working with attachments

An attachment is a file or link that you attach to a ticket, activity, contract, or KB Article, etc. Attachments are listed on a record’s Attachments tab. Attachments that are added to objects' activities will appear on the Attachments tab of those activities, as well as on the Attachments tab of the object itself.

NOTE: Attachments are stored in the database, which means they occupy space. Large attachments can significantly increase the database size and potentially slow down operations. To mitigate these effects, consider archiving larger files before attaching them.

Attached links can point to various external objects and locations, such as files, locations in files, folders, HTML pages on the World Wide Web or an intranet.

You can control the number and size of attachments by displaying the Attachment Count and the Attachment Total Size columns in the grid (for details, see Showing and hiding record fields). Your Alloy Navigator Express administrator can also set a limit on maximum attachment file size.

You can perform the following actions when working with attachments: