Changing user access level

All Self Service Portal users can view and update their own Tickets, i.e. Tickets where the user is the requester. However, managers may want to view Tickets submitted by their teammates. This ability is controlled bu the user access level. This article describes which access levels exist and how to change the access level for SSP customers.

To change the user access level of a SSP Customer account:

1. Under Accounts and Roles > Accounts, double-click the SSP Customer account to modify. The User Account form opens.

2. Select a new access level under User Access Level:

• Regular User - Regular users can view their own Tickets only. This access level is assigned to all automatically-created SSP Customers accounts.

• Manager - Managers can view all Tickets that were submitted by their subordinates.

• Department Manager - Department managers can view Tickets that were submitted by other users from the same organization.

• Organization Manager - Organization managers can view Tickets that were submitted by other users from the same organization and its child organizations.

4. Click OK.

Related Information:

Types of Alloy Navigator Express accounts

Managing Alloy Navigator Express accounts

Managing SSP Customer accounts