Mobile App User's Guide

Introducing Alloy Navigator mobile app

Updated in 2026

Alloy Navigator mobile app version 2.4

Alloy Navigator is a mobile app for Service Desk technicians that provides access to Alloy Navigator Express™ Service Desk and IT Assets solution from a mobile device.

What can Alloy Navigator mobile app do?

With the Alloy Navigator mobile app, you can stay connected to Alloy Navigator Express using your mobile device and:

  • Review and update work assigned to you or your team.

  • Open important or frequently used records from My Work.

  • Create, update, and resolve records while away from your desk.

  • Perform workflow actions, including change planning and approvals.

  • Search for information and keep important details up to date.

  • Browse Knowledge Base articles and announcements.

  • Communicate with customers and colleagues on the go.

  • Manage IT assets and related inventory.

  • Track borrowed equipment and reservations

For the list of objects available in the Alloy Navigator mobile app, see Supported objects.

INFO: The latest version of the Alloy Navigator Express mobile app is 2.6. For the list of supported clients, see Installation Guide: Mobile Clients.

Who can use Alloy Navigator mobile app?

If you have a technician account in Alloy Navigator Express, you can use the Alloy Navigator mobile app. If you are not sure whether you have a required Alloy Navigator Express account, please contact your Alloy Navigator Express administrator.

Before using Alloy Navigator mobile app

Deployment requirements
Deployment type Requirement

Cloud

No additional setup is required
On-premises

Alloy Navigator Express API module configured for Access Token authentication

For setup instructions. see Installation Guide: Installing and Configuring the API Module.
Installation

Install the Alloy Navigator mobile app on your iOS or Android mobile device.

Connection details

To connect the app to Alloy Navigator Express, obtain the following information from your administrator:

  • QR code or URL to connect to the Alloy Navigator Express server

  • Sign-in credentials for your Alloy Navigator Express technician account (such as a username and password or SSO account)

INFO: For details, see Signing in to the Mobile App.

Additional information for administrators:

How to generate QR code for Alloy mobile apps

Administration Guide: Customizing the Mobile App

Installation Guide: Installing and Configuring the API Module (On-Prem Only)