Mobile App User's Guide

Introducing Alloy Navigator mobile app

Updated in 2026

Alloy Navigator mobile app version 2.4

Alloy Navigator mobile app gives IT teams mobile access to Alloy Navigator Express™ Service Desk and IT Assets capabilities. IT team members can manage service desk work, complete workflows, and work with IT assets and equipment from an iOS or Android device when they are away from their desk.

What can Alloy Navigator mobile app do?

With the Alloy Navigator mobile app, you can stay connected to Alloy Navigator Express using your mobile device and:

  • Manage tickets and other IT work. Review, create, update, and resolve tickets, change requests, tasks, and other supported records.

  • Manage IT assets and equipment: Access and update asset and equipment records and perform the workflows available for them. For example, you can track borrowed equipment and reservations, process check-outs and returns, and keep equipment information up to date.

  • Respond to users and collaborate with your team. Review record history, add activities and attachments, and communicate with customers and colleagues while working on an issue.

  • Review and complete approvals. Open items that require your decision, review the relevant information, and act on approval requests from your mobile device.

  • Perform workflow actions. Use the actions available for supported records to move business processes forward without returning to the Web App.

  • Stay informed about important changes. Receive push notifications about assignments and other events, and open the related record directly from the notification.

  • Access service information. Browse Knowledge Base articles and announcements when you need information while assisting users.

For the list of objects available in the Alloy Navigator mobile app, see Supported objects.

INFO: The latest version of the Alloy Navigator Express mobile app is 2.4. For the list of supported clients, see Installation Guide: Mobile Clients.

Who can use Alloy Navigator mobile app?

To use the app, you need a technician account in Alloy Navigator Express and the appropriate permissions for the records and actions you want to access.

If you are not sure whether you have a required Alloy Navigator Express account, please contact your Alloy Navigator Express administrator.

Before using Alloy Navigator mobile app

Deployment requirements
Deployment type Requirement

Cloud

No additional setup is required
On-premises

Alloy Navigator Express API module configured for Access Token authentication

For setup instructions. see Installation Guide: Installing and Configuring the API Module.
Installation

Install the Alloy Navigator mobile app on your iOS or Android mobile device.

Connection details

To connect the app to Alloy Navigator Express, obtain the following information from your administrator:

  • QR code or URL to connect to the Alloy Navigator Express server

  • Sign-in credentials for your Alloy Navigator Express technician account (such as a username and password or SSO account)

INFO: For details, see Signing in to the Mobile App.

Additional information for administrators:

How to generate QR code for Alloy mobile apps

Administration Guide: Customizing the Mobile App

Installation Guide: Installing and Configuring the API Module (On-Prem Only)