Customizing the Web Portal Link Macro
Alloy Navigator Express uses e-mail notifications to communicate information about workflow-related events to technicians, and the majority of those notifications contain direct links to objects in the Web App. For example, when an automated email notifies technicians about new ticket assignment, that email includes a direct link to the assigned ticket in the Web App.
The default workflow pack includes a collection of ready-to use notifications that generate direct links to objects using a special Web Portal Link system macro. By default, this macro expands to an auto-suggested value. Before you begin production use of the Web App, you must specify the actual link to the app.
The Web Configuration tool will prompt you to customize the "Web Portal Link" macro. You can skip this step during the initial configuration and customize the direct link macro later, but keep in mind that object links in Web App email notifications will not work without that customization.