Modules

On-prem only

Discontinued in 2024.2

IMPORTANT Starting with version 2024.2, these customization options are now available exclusively in the web-based Admin Center. For detailed instructions, see Admin Center Help.

Specify the Alloy Navigator modules and tasks that will be available for Self Service Portal (SSP) users:

• Service Catalog - grants access to the Service Catalog and enables SSP users to submit requests for products or services available in the Service Catalog and view the status of their Service Requests.

• Incidents - grants access to Service Desk's Incident tickets and enables SSP users to report issues to the Service Desk and view the status of their Incidents. Incidents appear to SSP users as Tickets.

• Equipment Lending Library - grants access to the Library and enables SSP users to request equipment for loan or event, i.e. create Reservations for Library Items. Library Items from Equipment Lending Library appear to SSP users as Equipment; Equipment Reservations (or Reservations) appear as Equipment Reservations.

• Approvals - grants access to Approval Requests waiting for users' approval and enables SSP users to approve or reject those requests.

• Knowledge Base - grants access to the Service Desk's Knowledge Base and enables SSP users to browse and search for Frequently Asked Questions or other Knowledge Base articles that may provide helpful information.

• Announcements - enables SSP users to receive Announcements.

• Assets - grants access to Computers and Hardware that SSP users own, and enables them to report issues with their computers or other hardware assets.

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Related Information for Administrators:

Installation Guide: Installing and Configuring the Self Service Portal

Administration Guide: Configuring the Self Service Portal