Understanding views
Updated in 2.2
The Mobile App provides a number of default, ready-to-use views for all objects. All views display only active objects, meaning that closed and resolved objects are hidden. Generally, each view includes the following fields: Ticket, Requester, Created Date, Priority, Status, Due Date, and Summary.
INFO: For details on configuring views, see Applying Additional Filters.
The default views for Incidents:
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My Incidents — This view displays Incidents that are directly assigned to you, meaning that you are the Assignee. “My Incidents” are sorted by Due Date, by Priority, and then by Status.
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My Group Incidents — This view displays Incidents assigned to you directly or via group assignment. “My Group Incidents” are sorted by Due Date, then by Priority, and then by Status.
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Incidents by Due Date — This view displays all Incidents in the system, sorted by Due Date, by Priority, and then by Status.
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Incidents by Priority — This view displays all Incidents in the system, sorted by Priority, by Due Date, and then by Status.
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Unassigned — This view displays unassigned Incidents, i.e. Incidents with both Assignee and Assignee Group fields empty. Unassigned Incidents are sorted by Priority, by Due Date, and then by Status.
The default views for Service Requests:
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My Service Requests — This view displays Service Requests that are directly assigned to you, meaning that you are the Assignee. “My Service Requests” are sorted by Due Date, by Priority, and then by Status.
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My Group Service Requests — This view displays Service Requests assigned to you directly or via group assignment. “My Group Service Requests” are sorted by Due Date, then by Priority, and then by Status.
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Service Requests by Due Date — This view displays all Service Requests in the system, sorted by Due Date, by Priority, and then by Status.
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Service Requests by Priority — This view displays all Service Requests in the system, sorted by Priority, by Due Date, and then by Status.
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Unassigned — This view displays unassigned Service Requests, i.e. Service Requests with both Assignee and Assignee Group fields empty. Unassigned Service Requests are sorted by Priority, by Due Date, and then by Status.
The default views for Change Requests:
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My Change Requests — This view displays Change Requests that are directly assigned to you, meaning that you are the Assignee. “My Change Requests” are sorted by Due Date, by Priority, and then by Status.
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My Group Change Requests — This view displays Change Requests assigned to you directly or via group assignment. “My Group Change Requests” are sorted by Due Date, then by Priority, and then by Status.
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Change Requests by Due Date — This view displays all Change Requests in the system, sorted by Due Date, by Priority, and then by Status.
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Change Requests by Priority — This view displays all Change Requests in the system, sorted by Priority, by Due Date, and then by Status.
The default views for
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My
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My Group Work Orders — This view displays Work Orders assigned to you directly or via group assignment. “My Group Work Orders” are sorted by Due Date, then by Priority, and then by Status.
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Default views for Approval Requests:
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My Approvals — This view displays Approval Requests that are directly assigned to you, meaning that you are the Approver of the Request. “My Approval Requests” are sorted by Due Date, by Priority, and then by Status.
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Pending — This view displays all pending Approval Requests, meaning that those Requests are pending for the voting.
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List — This view displays all Approval Requests in the system, sorted by Priority, by Due Date, and then by Status.
NOTE: Your Alloy Navigator administrator may have changed some views or added new ones.