Mobile App User's Guide

Applying additional filters

Updated in 2.0

In the Mobile App, you can see a grid showing Tickets from a chosen class (Incidents, Service Requests, Work Orders, Change Requests or Approval Requests). This grid is similar to data grids in the Web App or Desktop App. You can apply additional filters, just like in the Web App or Desktop App.

To apply additional filters to the views, tap the View Settings button from the module menu and choose the filtering values.

Elements of the mobile UI:

Number UI Element Description
1 OK button Applies changes.
2 Filtering field Creates a filtering condition by selected field value.
3 Filtering list Displays the list of filtering values.
4 Cancel button Cancels the filtering operation.
5 Filtering text parameter Applies additional filter by entered text value.
6 Clear button Clears all filtering options.