Mobile App User's Guide

Introducing Alloy Navigator mobile app

Updated in 2026.1

Alloy Navigator mobile app version 2.4

Alloy Navigator mobile app gives IT teams mobile access to Alloy Navigator™ ITSM/ITAM capabilities. IT team members can manage service desk work, complete workflows, and work with IT assets from an iOS or Android device when they are away from their desk.

What can Alloy Navigator mobile app do?

With the mobile app, you can do your day-to-day work in Alloy Navigator from your phone or tablet:

  • Manage Service Desk tickets. Track assigned tickets, communicate with requesters and teammates, and bring issues to resolution using your workflows and AI-powered insights.

  • Manage IT assets and equipment. Keep asset information up to date, track loaner equipment and reservations, and process check-outs and returns.

  • Request and complete approvals. Send approval requests and respond to those awaiting your decision.

  • Find and share knowledge. Find, create, and update Knowledge Base articles; browse announcements.

  • Stay informed. Get push notifications and open related records directly.

For the list of Alloy Navigator object classes available in the mobile app, see Supported objects.

INFO: The latest version of the Alloy Navigator mobile app is 2.4. For the list of supported clients, see Installation Guide: Mobile Clients.

Who can use Alloy Navigator mobile app?

To use the app, you need a technician account in Alloy Navigator and the appropriate permissions for the records and actions you want to access.

If you are not sure whether you have a required Alloy Navigator account, please contact your Alloy Navigator administrator.

Before using Alloy Navigator mobile app

Deployment requirements
Deployment type Requirement

Cloud

No additional setup is required
On-premises

Alloy Navigator API module configured for Access Token authentication

For setup instructions. see Installation Guide: Installing and Configuring the API Module.
Installation

Install the Alloy Navigator mobile app on your iOS or Android mobile device.

Connection details

To connect the app to Alloy Navigator, obtain the following information from your administrator:

  • QR code or URL to connect to the Alloy Navigator server

  • Sign-in credentials for your Alloy Navigator technician account (such as a username and password or SSO account)

INFO: For details, see Signing in to the Mobile App.

Additional information for administrators:

How to generate QR code for Alloy mobile apps

Administration Guide: Customizing the Mobile App

Installation Guide: Installing and Configuring the API Module (On-Prem Only)