Mobile App User's Guide

Introducing Alloy Navigator mobile app

Updated in 2026

Alloy Navigator mobile app version 2.6

Alloy Navigator mobile app gives IT teams mobile access to Alloy Navigator™ ITSM/ITAM capabilities. IT team members can manage service desk work, complete workflows, and work with IT assets from an iOS or Android device when they are away from their desk.

What can Alloy Navigator mobile app do?

With the Alloy Navigator mobile app, you can stay connected to Alloy Navigator using your mobile device and:

  • Manage service requests and other IT work. Review, create, update, and resolve requests, incidents, work orders, tasks, and other supported records.

  • Respond to users and collaborate with your team. Review record history, add activities and attachments, and communicate with customers and colleagues while working on an issue.

  • Complete approvals and workflow actions. Review requests that require your decision and perform the workflow actions available for a record, including configured AI-powered actions.

  • Stay informed about important changes. Receive push notifications about assignments and other events, and open the related record directly from the notification.

  • Access service information. Browse Knowledge Base articles and announcements when you need information while assisting users.

For the list of objects available in the Alloy Navigator mobile app, see Supported objects.

INFO: The latest version of the Alloy Navigator mobile app is 2.6. For the list of supported clients, see Installation Guide: Mobile Clients.

Who can use Alloy Navigator mobile app?

To use the app, you need a technician account in Alloy Navigator and the appropriate permissions for the records and actions you want to access.

If you are not sure whether you have a required Alloy Navigator account, please contact your Alloy Navigator administrator.

Before using Alloy Navigator mobile app

Deployment requirements
Deployment type Requirement

Cloud

No additional setup is required
On-premises

Alloy Navigator API module configured for Access Token authentication

For setup instructions. see Installation Guide: Installing and Configuring the API Module.
Installation

Install the Alloy Navigator mobile app on your iOS or Android mobile device.

Connection details

To connect the app to Alloy Navigator, obtain the following information from your administrator:

  • QR code or URL to connect to the Alloy Navigator server

  • Sign-in credentials for your Alloy Navigator technician account (such as a username and password or SSO account)

INFO: For details, see Signing in to the Mobile App.

Additional information for administrators:

How to generate QR code for Alloy mobile apps

Administration Guide: Customizing the Mobile App

Installation Guide: Installing and Configuring the API Module (On-Prem Only)