Installation Guide

Mobile client requirements

Updated in 2022.1

Alloy Navigator comes with a set of native mobile applications: Alloy Navigator, Alloy Self-Service, and Alloy Inventory Scanner. This page describes requirements for all Alloy mobile apps.

IMPORTANT: Alloy mobile apps use the native API integration and require that the Alloy Navigator API module is installed and configured for the Access Token authentication. For details, see Installing and Configuring the API Module.

Alloy Navigator

Introduced in Alloy Navigator 8.4

Current app version: 2.2

Alloy Navigator gives technicians mobile access to Alloy Navigator, enabling them to work with Change Requests, Approval Requests, Incidents, Service Requests, and Work Orders, and view Announcements.

The Alloy Navigator mobile app is available for iOS and Android devices.

  OS version
Alloy Navigator for iOS iOS 10.0 or later
Alloy Navigator for Android Android 5.0 or later

INFO: For instructions on using the Mobile App, see Mobile App User's Guide.

Alloy Self-Service

Introduced in 2022.1

Current app version: 1.0

Alloy Self-Service provides end-users with mobile access to Alloy Navigator, enabling them to report issues, request services, browse the knowledge base, and perform other self-service tasks on their mobile phone or tablet.

The Alloy Self-Service mobile app is available for iOS and Android devices.

  OS version
Alloy Self-Service for iOS iOS 10.0 or later
Alloy Self-Service for Android Android 5.0 or later

INFO: For instructions on using Alloy Self-Service, see How-to: How to use Alloy Self-Service mobile app.

Alloy Inventory Scanner

Introduced in Alloy Navigator 8.0

Current app version: 2.0

The Alloy Inventory Scanner is a mobile application for physical asset inventory. The app enables technicians to scan the barcode of an asset (a computer, hardware, or a software license) using the camera on their mobile devices, and perform physical inventory on the spot by confirming the physical location of the asset.

the Alloy Inventory Scanner mobile app is available for iOS and Android devices.

  OS version
Alloy Inventory Scanner for iOS iOS 9.3 or later
Alloy Inventory Scanner for Android Android 5.0 or later

INFO: For instructions on using Alloy Inventory Scanner, see How-to: How to inventory IT assets using barcodes or QR codes.