Administration Guide

Direct Links to Incident Creation in the Self Service Portal

You may need to create direct links to Incident creation forms in Self Service Portal, to embed these direct links on your website or send the links via email and instant messengers.

The Self Service Portal supports direct link to Create Actions for Incidents in the following format:



  • [SelfServicePortalURL] is the URL address of your Self Service Portal,
  • [ActionID]is the identifier for the Create Actions for Incidents.

For example, to access the "New Technical Issue(Self Service Portal)" action #682 at, use this URL:

TIP: To find out the ID of the Create Actions for Incidents in the Settings App, navigate to Self Service Portal > Workflow > Incidents > Create Actions using the side bar. You can see the ID at the beginning of action’s name or in the title of the New Ticket Form window.

TIP: Use the Self Service Portal Link (%[SYS Self Service Portal Link]%) system macro as a placeholder for the portal's URL in direct links.

When the user clicks the direct link, the Create Incident page opens in the web browser. If the user is not logged into the Self Service Portal yet, the Sign In page appears first. Once authenticated, the user is redirected to the Create Incident page.