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E-mail Processing

Updated in 8.4

The E-mail Processing section allows you to configure Alloy Navigator to convert incoming e-mail messages into Alloy Navigator objects: Service Desk Tickets, Purchase Orders, Contracts, Knowledge Base Articles, etc.

The E-mail Processing section includes the following subsections:

Mail Connector - for details, see Configuring Mail Connector settings and Managing Mail Connector jobs
MessageID Tag - for details, see Customizing the MessageID Tag
Preprocessing - for details, see Configuring preprocessing rules
Parsing - for details, see Configuring parsing rules
Logs - for details, see Incoming Mail Log

E-mail Processing

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