Online Help | Web App

Categories and Details tab

The Categories and Details tab shows the information organized in the following sections.

Type - displays the type of the KB Article. The list of types is defined by your Alloy Navigator Express administrator.

Applies To Categories section - shows the list of knowledge categories this Article applies to and the toolbar that allows to edit this list:

  • To assign this Article to a category, click Add on the Categories and Details tab, choose the category, and click OK.

  • To remove a category from the list, select the category and click Remove.

NOTE: If no knowledge category is chosen for a KB Article, this Article will be shown in the "All Articles" and "Uncategorized" categories when you are browsing the Knowledge Base.

This tab may also display user-defined fields in an additional section if your Alloy Navigator Express administrator has configured them accordingly. The default name of this section is "Custom Data", although your Alloy Navigator Express administrator may have renamed this section. When you view the article in read-only format, these user-defined fields are shown on the General tab.