Online Help | Web App

Creating boards

Introduced in 2024.2

This article describe how to create a new Kanban-style board for viewing and managing Help Desk tickets from scratch.

TIP: Alternatively, you can create a copy of an existing board using the Save As command and then customize this copy as needed using the Customize Board pane.

To create a new board from scratch:

  1. Go to My Tasks > Board.

  2. Click on the board name and click the New button. The New Board fly-out pane appears

  3. Enter a board name.

    Click Next to navigate to the Select Columns dialog. This dialog lists all available ticket statuses.

  4. By default, all statuses are selected. If you don't need certain statuses on your board, clear their checkboxes. You can also reorder the columns to match your preferred workflow: just click and drag a column to a new position in the list.

    Click Next to open the Filters dialog.

  5. Specify the criteria that the ticket data must meet in order to be included in the board. The board filter is the same that you use to filter data in a data view. For details, see Filter tab.

    Click Next. The Sort dialog is displayed.

  6. Define how tickets will be ordered on the board by choosing a sort field and selecting the sort order.

    Click Next to open the sharing options.

  7. Decide who can access the board by selecting one of the following options:

    • Only me keeps the board private

    • Everyone shares the board across the organization

    • Group limits its limit visibility to a specific team (group)

  8. Click Create to add the new board to your list of boards. The board's icon will reflect the selected sharing option.