AI capabilities
Introduced in 2024.2
Updated in 2025.2
Alloy Navigator Express provides AI-powered assistance across the platform. This article gives an overview of the available AI features, grouped by user audience.
- AI features for technicians:
- AI features for end users:
AI-Powered Actions
AI-Powered Actions (or AI-Powered Insights) are special workflow actions that provide precise, context-aware recommendations for
Like any other workflow actions, you can control access to these actions based on user role, ticket lifecycle stage, and other conditions, as well as customize their behavior to fit your needs.
AI Writing Assistance
AI Writing Assistance helps IT specialists respond faster and more confidently with actions like Summarize, Improve, and Translate, available in all text-based HTML fields everywhere in Alloy Navigator Express, from tickets to IT assets to purchase orders.
Writing assistance actions are customizable and can be tailored to meet your organization's needs. AI Writing Assistance also includes AI-powered voice capabilities like Text-to-Speech and Speech Recognition.
AI Assistant for Self-Service Portal customers
The AI Assistant is an AI-powered assistant in the Self-Service Portal that helps end users find answers on their own and reduces the support team's workload. Unlike the other AI features, the AI Assistant is meant for end users rather than IT staff.
By default, the AI Assistant is off. Enabling the other AI features does not turn it on automatically, it only allows you to enable it. You can turn on the assistant for each Self-Service Portal instance under Apps and Portals > Self Service Portal > AI Assistant.
INFO: For details, see
