Introducing the functional structure
Alloy Navigator Express comprises the following modules:
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Service Desk
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Ticket Management
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Change Management
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Automatic Ticket Routing and Escalation
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Automatic E-mail-to-Ticket Conversion
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Parent-Child Ticket Relationship
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Knowledge Base
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Announcement Management
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Technician Availability Calendar
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IT Assets
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Computer and Hardware Inventory
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Contract Management
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Consumable Management
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Financials of Assets
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Ticket History per Asset
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Equipment Lending Library
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Equipment Lending Library
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Equipment Lending Reservations
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Software
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Software Inventory
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Software Licensing Compliance
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Purchasing
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Purchase Order Management
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PO Items Information
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Vendor Management
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Product Catalog
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Company Addresses
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Customers
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End-User Information
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Active Directory Synchronization
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Organization / Department Management
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Ticket and Change History per Organization and User
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Reporting
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Pre-defined and Custom Reports
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Customizable and Printable Data Views